PRA Group – Debt Collection Agency

Have you received a letter or phone call from PRA Group?

Being in a difficult financial position is challenging enough for most people. Trying to make repayments to your creditors for things like credit cards, loans and overdrafts isn’t always easy with everyday living costs increasing year on year.

Remember that debt collection agencies such as PRA Group are not bailiff or enforcement agents. This means that they do not have the same rights.

Who is PRA Group?

PRA Group (UK) Limited is one of the UK’s largest debt collection agencies.

They state that they’re focused on running a business with an ethical code of conduct and only buy accounts from reputable high street providers. They offer customers a number of solutions to help them get out of debt, in addition to assisting them with repairing their credit history.

PRA Group states that they don’t attempt to collect debt from those who are unable to pay. They also claim to not add any interest to your debt as well as being committed to helping customers repay their outstanding balance in accordance with their ability to pay.

If you’re struggling with debt and need help with stopping PRA Group. Call our specialist advisors today on 0800 121 48 63 or complete the online form on this page to request a call-back.

What can PRA Group do?

PRA Group, being a debt collection agency is not granted any special legal powers to assist them in their debt recovery process. They are unable to take any additional action that the original creditor would not be able to take themselves. This means that PRA Group have to use a similar process and follow the same guidelines as the original creditor when recovering any outstanding debt.

PRA Group will use a number of different methods to get in touch with you. You will most likely be contacted by PRA Group with letters in the post and telephone calls made to you.

Dealing with PRA Group can be a difficult experience for most, especially when you start receiving telephone calls and letters from the debt collection agency.

Fortunately, PRA Group as well as any other debt collection agency is unable to give you misleading information about their legal standing.

The expert advisors at Refresh Debt Services will take into account details of your current financial situation and help you find the right solution that meets your needs. We’re able to mediate and negotiate an affordable and sustainable repayment plan for you. We can do this for any debts held by PRA Group, in addition to other debts you may have.

Speak to a specialist money advisor today on 0800 121 48 63 or alliteratively complete the online form on this page to request a call-back.

What should I do if PRA Group contact me?

Firstly, do not make the situation worse by ignoring phone calls and/or letters you receive from PRA Group.

It’s important to know your rights and what to do at each stage of the PRA Group’s debt collection recovery process. We’re able to help you resolve the situation by discussing a number of different wider financial solutions available to you.

Debt collectors like PRA Group will send you a number of different automated letters. They will ask you to contact them by phone to set up a repayment plan. If you fail to do this, they will try to threaten you with a visit to your property.

Later down the line, PRA Group will attempt to offer you an out of court settlement. Correspondence can escalate when they start making further threats to take you to court to obtain a county court judgement (CCJ) or in some rare cases, even make you bankrupt.

It’s important to remember that these are standard automated letters, a similar letter will be sent by PRA Group to everyone they try to recover unpaid debt from.

It can be difficult to arrange a suitable repayment plan with PRA Group. This is why we’re able to help you find a financial solution that you can realistically manage through instalments. We take into account your current financial circumstances by going through a detailed household income and expenditure sheet to identify what would be your best available option.

Have you been contacted by PRA Group? If yes, contact Refresh Debt Services to speak to one of our friendly specialist advisors for free and impartial advice. We’re able to understand your current financial situation and advise on a range of solutions, helping you become debt free.

How do I contact PRA Group?

You can contact PRA Group through a number of different ways.

If you wish to contact PRA Group via post, you can write to them at: 2 The Cross, Kilmarnock, Scotland, KA1 1LR

You can contact PRA Group via telephone by calling 0800 877 2772

Their office opening hours are as follows:
8:00am – 9:00pm, Monday to Thursday
8:00am – 6pm Friday
8:00am – 2pm Saturday


Remember that any telephone calls you make may be recorded.

Visit PRA Group’s website directly at: https://pragroup.co.uk/

If you need to email PRA Group, you can send them a message at: enquiries@pragroup.co.uk

A map showing PRA Group’s Head Office location can be found below.

How can Refresh Debt Services help me stop PRA Group?

Our friendly team of money advisors understands how worrying it can be when you receive phone calls, letters, emails and text messages from debt collection agencies such as PRA Group.

It can be a difficult experience when you’re no longer in control of your debts or financial situation. This is why we offer free impartial advice and guidance to help you find a solution that’s right for your individual circumstances.

If you need help with PRA Group as well as help with any other debts that you may have, call our specialist advisors today on 0800 121 48 63 or complete the online form on this page to request a call-back.