Frontline Collections – Debt Collection Agency

Have you been contacted by Frontline Collections, perhaps by a letter through your mailbox or a phone call made to you? If this is the case, it could be because you’re behind on repayments to your creditors, whether you’ve paid late or missed payments completely. Our ultimate guide to Frontline Collections hopes to address any concerns you may have, as well as informing you how Refresh Debt Services are able to help.

If you’re trying to make repayments to your creditors, it can be stressful when you’re placed in a difficult financial situation. It’s not always easy when you’re looking for the right solution, we hope to address that. Are you currently trying to make repayments to creditors for any of the following: pay day loans, credit cards, store cards, catalogues, doorstep loans, overdrafts, or utility bills? This can be challenging, especially when you start to realise that everyday living costs are only increasing as each year passes.

At this stage, it will be helpful for you and your family to know that debt recovery agencies such as Frontline Collections are not bailiff or enforcement agents. In the unlikely event that you do receive a visit, remember that their agents do not have the same rights that bailiff/enforcement agents have.

Who are Frontline Collections?

Frontline Collections is a UK debt collection agency, they were formed in partnership with Federal Management in 2005. The company’s objective is to solely specialise in the collection of private debt in line with their client’s requirements.

The company has a legal dispute and mediation team and state that less than 1% of their cases require court action.

The debt collection agency’s main office is located in Manchester and they also have offices in Lancashire, Glasgow and London.

Frontline Collections are members of the Credit Services Association (CSA).

Are you struggling with debt and need help to stop Frontline Collections? Call our specialist advisors today on 0800 121 48 63 or complete the online form to request a call-back.

What can Frontline Collections do?

Frontline Collections do not have any extra-legal rights given to them when it comes to chasing up and recovering debt from customers. The debt collection agency is unable to take any extra action that the original creditor would not be able to take themselves when pursuing outstanding balances.

This means that Frontline Collections have to play by the same rules that the original creditor would have to abide by when trying to recovering the remaining debt.

Frontline Collections will try to reach you through letters they send to your mailbox and phone calls made to your landline and/or mobile phone.

Our team of expert money advisors know exactly what it’s like when helping people deal with debt collection companies like Frontline Collections. We take into consideration any details of your current personal and financial situation, as we realise making debt collection agencies understand this isn’t easy. Any threatening letters sent to you, as well as the constant phone calls that Frontline Collections make only add more pressure and further stress.

Fortunately, Frontline Collections are unable to provide you or anyone else with any inaccurate information when considering their legal standing. If you believe that you’ve been given the wrong advice by Frontline Collections, we recommend that you inform the Financial Conduct Authority (FCA) as soon as possible. It will be useful to make a note of what occurred, as well as including the time and date.

The specialist advisors here at Refresh Debt Services will help you find the right solution by looking at your personal and financial circumstances. We can negotiate a repayment plan that is both affordable and sustainable for you. Whether you have debts that are held by Frontline Collections, as well as any additional debts elsewhere, we can discuss a range of options that will help you become debt free.

Contact Refresh Debt Services today by calling 0800 121 48 63 or complete the online form on this page to request a call-back.

What should I do if Frontline Collections contact me?

Debt collection agencies such as Frontline Collections will contact you at some point, if you’ve defaulted on any of your repayments to a creditor. When this happens, it will be helpful to know your rights as well as how to deal with them. You can discuss a range of options available to you by speaking to a specialist advisor today at Refresh Debt Services. Alternatively, complete the form on this page to request a call-back at your earliest convenience.

Remember to keep copies of any emails and letters that Frontline Collections send you. These will contain important information such as reference numbers and balances owed on each account.

Frontline Collections will send you lots of automated emails and letters. Debt collection agencies will request that you contact them to set up a repayment plan to pay the arrears as soon as possible.

If you’re finding it difficult to agree to a suitable repayment plan, debt collection agencies such as Frontline Collections may offer you an out of court settlement to settle the balance owed. Unfortunately, they won’t always take into account your current financial circumstances, and will try and add further pressure by threatening you with court action. However, in most cases, it won’t lead to this. This will largely depend on the type of debts you have, as well as the amount owed on each account.

It’s important to remember that a lot of the correspondence Frontline Collections send your way will be automated. This means that a similar letter will also be sent to hundreds and thousands of other customers that the debt collection agency is trying to recover money from. Minor differences within the letters will be your personal details, creditor names and balance amounts.

It can often be difficult to reach a suitable agreement with debt collection agencies such as Frontline Collections. Here at Refresh Debt Services, we’ll consider both your personal and financial circumstances before we go through what options and solutions are available to you. Our trained experts will look at what you can realistically afford to pay each month, this will help us ensure that any repayment plan we set up for you meets your needs. By going through a detailed household income and expenditure, we can discuss a range of wider financial solutions, ultimately helping you become debt free through an informed decision.

If you have been contacted by Frontline Collections or any other debt collection agency, contact Refresh Debt Services today to speak to a specialist advisor on 0800 121 48 63 or complete the online form on this page to request a call-back.

How do I contact Frontline Collections?

You can contact Frontline Collections through a number of different ways.

If you want to contact Frontline Collections through the post, you can write to them at: Advantage House, 132-134 Great Ancoats Street, Manchester, M4 6DE

If you wish to speak to Frontline Collections over the phone, call: 0333 043 4426

Here are Frontline Collection’s office opening times:
8:30am – 6:00pm, Monday to Friday
TBC – Saturday
Closed – Sunday

Remember that any telephone calls you make are likely to be recorded.

You can visit Frontline Collections’ website at:

If you need to send Frontline Collections an email, you can send them a message at the following email address:

A map showing Frontline Collections’ Head Office location can be found below.

How can Refresh Debt Services help me stop Frontline Collections?

Our team of friendly money advisors know how stressful and worrying it can be when you’re contacted by a debt collection agency like Frontline Collections.

If you’ve received emails, phone calls or letters from Frontline Collections, this only adds further pressure when you’re trying to reach a suitable agreement. Our friendly experts will consider both your personal and financial circumstances before advising on what wider financial solutions are available to help you become debt free.

If you need help with Frontline Collections or with any other outstanding debts, contact Refresh Debt Services today on 0800 121 48 63 or alternatively, complete the online form to request a call-back.