• One lower monthly repayment
• We negotiate to get interest and charges frozen on your accounts
• We deal with all creditor phone calls & letters
• Peace of mind knowing you have an affordable plan in place to repay your debts at a level you can afford
• Dedicated Client Liaison Officer who deals with your Debt Management Plan from start to finish

• You pay off your debts in full
• It may extend the time it takes to repay your debts
• It can affect your credit rating in short, medium and long term
• It is an informal debt solution so creditors can take further enforcement action
• Interest and charges may continue to accrue on your accounts

What Fees Are For:

• Reviewing your initial draft proposal, calculating your payments to creditors, the production of a financial statement and proposals for your creditors as well as the initial negotiation with creditors by phone, letter and email to set up your agreements for reduced payments.
• On-going communication with both creditors and yourselves, continuing active negotiation to reduce interest and charges wherever possible, distribution of your payments, creditor harassment complaints and annual reviews of your plan.
• Online access to your personal log in area which has updated information on your plan including a summary of your budget, creditor correspondence and a negotiation report showing the status of each agreement.

No upfront fees are taken by Refresh Debt Services to cover the set up costs of the plan. Instead the set up costs have been spread over the first 6 months of the plan. This prevents a delay in payments reaching creditors, but means the first 6 payments to creditors will be reduced slightly.

1. Refresh Debt Services will charge you a monthly management fee for the running the debt management plan.
2. The first 6 months management fees are higher due to level of work required in the initial months including the collating of relevant information, preparing proposals to creditors and negotiating the freezing of interest and charges.
3. The normal on-going monthly management fee will be 17.5% of the monthly payment with a minimum of £32 and a maximum of £100.
4. For the first 6 months of the plan you will be charged 35% of the monthly payment with a minimum of £50 and a maximum of £200.
5. To ensure ‘significant payments’ are made to creditors at all times and to ensure the fair treatment of customers, we will reduce fees on a case by case basis and where the monthly payment is lower than average.
6. We also run a ‘Hardship’ plan where appropriate for people who can only pay a minimum amount per month. These plans are set to £50 payment from client from which we charge £20 management fee for the lifetime of the plan. As such we do not charge higher payments during the first 6 months of the plan.
7. Where appropriate, we also negotiate informal settlements where clients are able to generate lump sums to pay towards all or some of the debts. Such informal settlements which achieve some level of write off negotiated by Refresh Debt Service are charged at 10% of the amount saved.